We've identified an issue with a third party service that was causing problems with syncing projects, creating and viewing branches, and with updating and viewing collections and files for some users.
We have resolved the issue and will continue monitoring.
Please let us know if you are still experiencing any issues or have any additional questions.
Posted Aug 14, 2024 - 13:27 PDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Aug 14, 2024 - 08:43 PDT
Update
Investigation is still underway. Further updates will be provided as information becomes available.
Posted Aug 13, 2024 - 19:07 PDT
Update
We're actively investigating and will provide an update when we have more information.
Posted Aug 13, 2024 - 16:41 PDT
Update
Additional reports indicate issues opening branches, syncing changes, and generating previews. We're actively investigating and will let you know when we have more information.
Posted Aug 13, 2024 - 15:24 PDT
Investigating
Some users are reporting an inability to load collections and / or a receiving a generic `Something went wrong` error when working in Abstract. We're actively investigating and will let you know when we have more information.
Posted Aug 13, 2024 - 14:16 PDT
This incident affected: Abstract Web App and Abstract Desktop.