Some users unable to access the password page to log into Abstract

Incident Report for Abstract

Resolved

The login flow has been fixed, and anyone previously experiencing problems accessing the password field should now be able to log in.

Posted Jan 12, 2022 - 15:18 PST

Monitoring

We've implemented the fix for this issue and we're monitoring the results.

Posted Jan 12, 2022 - 14:19 PST

Identified

We've identified the cause of the login issue and are deploying a fix.

Posted Jan 12, 2022 - 14:11 PST

Investigating

We’re investigating an issue in which some users aren't able to log in on the web or desktop apps due to being blocked from moving to the password page to enter their password.

Posted Jan 12, 2022 - 08:25 PST

This incident affected: Abstract Web App and Abstract Desktop.