Abstract web app is not loading

Incident Report for Abstract

Resolved

The Abstract web app is now loading normally. If you're still experiencing issues loading the Abstract web app, please refresh your browser using CMD + SHIFT + R (on Mac) or CTRL + F5 (on PC). If you still aren't able to load the web app after a hard refresh, please contact Abstract Support: support@abstract.com

Thank you for your patience while we resolved this incident.

Posted Sep 29, 2021 - 15:18 PDT

Monitoring

We've deployed a fix and we're monitoring the results.

Posted Sep 29, 2021 - 14:52 PDT

Identified

We've identified the root cause of the problem and are deploying a fix.

Posted Sep 29, 2021 - 14:27 PDT

Update

We are continuing to investigate this issue.

Posted Sep 29, 2021 - 14:18 PDT

Investigating

We're currently investigating an outage affecting the Abstract web app, including the sign in page. The Abstract desktop app is not affected.

Posted Sep 29, 2021 - 13:23 PDT

This incident affected: Abstract Web App.