Issues with the sync functionality, collections, and share links

Incident Report for Abstract

Resolved

This incident has been resolved.
Posted Aug 15, 2019 - 13:13 PDT

Update

We’ve identified and deployed a fix that we’re actively monitoring. Please retry your actions and should they continue to fail, contact support@abstract.com. Thank you for your patience so far.
Posted Aug 15, 2019 - 12:54 PDT

Update

We’ve identified and deployed a fix that we’re actively monitoring. Please retry your actions and should they continue to fail, contact support@abstract.com. Thank you for your patience so far.
Posted Aug 15, 2019 - 12:41 PDT

Update

Some users are still experiencing issues with sync, collections, and share links. We're working hard to get those features restored and thank you for hanging in there with us until we do. More updates to come.
Posted Aug 15, 2019 - 10:22 PDT

Update

We're aware that some customers are also experiencing issues with collections and share links. We expect to deploy a fix that will restore functionality for these features as well.
Posted Aug 15, 2019 - 09:44 PDT

Update

We don't have any additional updates at this time but appreciate your patience as we continue to troubleshoot the issue. You'll hear back from us soon with more information.
Posted Aug 15, 2019 - 09:29 PDT

Update

We're still working on a fix to restore sync functionality. We appreciate your patience during the troubleshooting process. Check back soon for another update.
Posted Aug 15, 2019 - 08:55 PDT

Identified

We've identified the issue affecting sync and our engineers continue to troubleshoot. Stay tuned for more updates soon.
Posted Aug 15, 2019 - 08:24 PDT

Investigating

Our engineering team has identified an issue affecting sync functionality for some customers. Once a fix is deployed, syncing will resume. We look forward to sharing an update soon.
Posted Aug 15, 2019 - 07:55 PDT
This incident affected: Abstract Web App, API, Project Storage, and Job Queues.